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How Your Account Works on data18

These terms cover what you agree to when you open an account with us and use our services — including deposits through bKash, Nagad and Rocket. Access and eligibility depend on your local law and the regions we currently support.

Account eligibility rulesDeposit and withdrawal termsbKash, Nagad, Rocket coveredLocal law applies
data18 How Your Account Works on data18
ACCOUNT INTEGRITY

How We Protect Your Account

Your account security sits at the centre of how we run the platform. Every login is checked against the device and session history we hold for your account, and unusual access triggers a verification step before anything can proceed. We keep your account data only as long as needed to run your account and meet our obligations — we do not hold it indefinitely once an account is closed.

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers like your bKash or Nagad number, and transaction records. Nothing beyond that.

Account Security

Two-step verification is available on your account. We strongly recommend you enable it. Any login from an unrecognised device prompts an OTP check before access is granted.

Retention Policy

Transaction and account records are retained for the period required under applicable rules. Once your account is closed and the retention period passes, your data is removed from active systems.

Policy Changes

When these terms change, we post the updated version here and note the revision date. Continued use of your account after a change means you accept the new terms as posted.

TERMS SUPPORT

Questions About These Terms

If something in these terms is unclear, or you need to flag a dispute about your account or a transaction, reach our support team through any of the channels below. We handle terms-related queries alongside general account help — so whether it is a payment question or a policy point, the same team responds.

Live Chat Open the chat widget from any page on data18. Our support team handles terms queries, account disputes, and wallet verification questions during service hours.
Email Support Write to us for formal terms-related requests — account closures, dispute records, or written confirmation of a policy point. We reply to every email in the order received.
Help Centre Check the Help Centre for a plain-language breakdown of common terms questions, including how withdrawals are verified and what triggers an account review.

Common Questions About Our Terms

These are the questions we hear most often about our terms and account rules. If yours is not here, contact support directly.

They apply to anyone who opens an account on data18. Eligibility depends on your local law and the regions we support — check that before you register.

Deposits and withdrawals currently run through bKash, Nagad, and Rocket for Bangladesh accounts. The cashier section shows which options are active for your account at any given time.

Contact our support team by live chat or email. We will process the closure, return any eligible balance to your registered wallet, and confirm when the account is shut.

Raise it with support as soon as you notice it. Include the transaction date and the amount. We log every deposit and withdrawal, so we can check the record against what your bKash, Nagad or Rocket statement shows.

Yes, we update terms when our services change. The revision date appears at the top of this page. Continuing to use your account after a change means you accept the updated version.

Your access and the applicable law depend on your region. These terms are subject to the local law where access is permitted. If you are unsure about your eligibility, check with a local adviser.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.