Reference

How data18 Handles Your Personal Information

Your privacy matters to us at data18. This policy sets out exactly what personal data we collect when you use your account, how we use it, and what choices you have — including how to request access or deletion.

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What We Collect and Why

data18 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with data18, we collect the information needed to run it: your name, contact details, and the payment methods you use — bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, we log the transaction details tied to your

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wallet. We also collect device and session data to keep your account secure across mobile and desktop. Your IP address and location signals help us check whether our service is available in your region, since access depends on local law and eligible regions. We do not
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sell your personal data to third parties. Payment data linked to your bKash, Nagad, or Rocket wallet is used only to process transactions and verify your account — it is never shared for marketing purposes. We retain your data for as long as your account is
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active, and for a period after closure as required under applicable rules. You can ask us to review, correct, or remove your data at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect and Manage Your Information

We apply industry-standard security measures to your account data. Connections to data18 use SSL encryption, so the information moving between your phone and our servers — including your bKash or Nagad payment details — stays protected in transit. Inside our systems, access to personal data is restricted to staff who need it to operate the platform.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings or browser.

Data Retention

We keep your account data while your account is open and for a defined period after closure. If you request deletion, we process it in line with applicable rules and confirm when done.

Account Security

Your account is protected by password and OTP verification on login. If you notice unusual activity, contact support immediately so we can review your session logs.

Requesting Changes

To update, access, or delete your personal data, contact support via live chat or email. Provide your registered number and we will handle the request directly.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about this privacy policy, want to see the data we hold on your account, or need to request a correction or deletion, our support team can help. Reach out through any of the channels below — we handle data requests as a priority and will confirm receipt quickly.

Your Questions About This Policy

Below are the questions we get most often about how data18 handles personal information. If your question is not here, reach out to support directly.

We collect your name, contact details, device information, and payment data from your bKash, Nagad, or Rocket transactions. We also log session and location signals to verify regional eligibility.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Contact our support team via live chat or email. Include your registered mobile number and we will provide a summary of the personal data linked to your account.

Yes. Submit a deletion request through support. We will process it in line with applicable rules — some data may need to be retained for a period after account closure as required by those rules.

Payment data from bKash, Nagad, and Rocket is stored securely, used only for transaction processing and account verification, and never shared for marketing or profiling purposes.

Yes. All connections use SSL encryption whether you access your account via mobile browser or desktop. Your session data is protected in transit and your login is secured by OTP verification.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appdata18 App InfoData18 Banking

How data18 Handles Your Personal Information

How We Protect and Manage Your Information

Cookies and Tracking

Data Retention

Account Security

Requesting Changes

Reach Us About Your Data

Your Questions About This Policy

01 What personal data does data18 collect from my account?

02 Does data18 share my data with third parties?

03 How do I request access to the data data18 holds on me?

04 Can I ask data18 to delete my personal data?

05 How does data18 handle my payment information from bKash or Nagad?

06 Is my data protected when I use data18 on mobile?

Privacy Policy

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