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What Our Legal Terms Cover

data18 operates under a defined set of terms that govern how your account works, how your data is handled, and what you can expect from us.

Account TermsPrivacy and DataEligible RegionsbKash, Nagad, RocketBangladesh Access
data18 What Our Legal Terms Cover
CONTACT AND QUERIES

Reach Us About Policy or Account Issues

If you have a question about these terms, need to request account data, or want to flag a concern, our support team handles policy queries directly. For wallet-related disputes involving bKash, Nagad, or Rocket, contact us first before raising a dispute with your wallet provider — most cases are resolved faster that way.

Live Chat Available from the account dashboard. Fastest path for account-specific policy questions and withdrawal status.
Email Support Send policy queries, data requests, or formal complaints to our support address listed in your account settings.
Account Help Centre Step-by-step answers for common account, wallet verification, and eligibility questions available in the help section.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only the information needed to operate your account and process payments. Your registration details, wallet identifiers (bKash, Nagad, Rocket numbers), and transaction records are stored securely and not shared with third parties outside of payment processing and legal obligations. You can request a copy of the data we hold on you by contacting support — we respond within the timeframe required under applicable data protection rules.

Data Retention

We keep account data for as long as your account is active and for the period required by applicable law after closure. You may request deletion subject to legal retention requirements.

Cookie Policy

We use session and analytics cookies to keep your login stable across devices and to understand how the mobile lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Accounts are protected with password authentication and OTP verification on login from a new device. If you notice unusual activity, contact support immediately to freeze the account.

Requesting Changes

To update your registered name, wallet number, or contact details, submit a request through live chat or email with supporting ID. Changes affecting payout routing require re-verification.

Your Policy Questions Answered

Straightforward answers to what people actually ask about legal terms, account conditions, and data on data18.

Access depends on your local law and eligible regions. You are responsible for checking whether using this platform is lawful where you are. We do not confirm eligibility on your behalf.

This is a wallet verification step to protect against unauthorised withdrawals. It is completed once, during your first withdrawal request, and does not delay subsequent payouts once done.

We collect your registration details, wallet identifiers, and transaction history. This is used to operate your account, process payments via bKash, Nagad, or Rocket, and meet legal obligations.

Contact support through live chat or email with your account details. We will retrieve and share the data we hold on you within the timeframe required under applicable rules.

Yes, subject to legal retention requirements. Some transaction records must be kept for a set period after account closure. Contact support to start a deletion request and we will confirm what can be removed.

We post the updated version on this page with the effective date. Continuing to use your account after that date means you accept the new terms. Close your account before the date if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.